FAQ
Frequently Asked Questions – Vizoray
We’ve answered some common questions below to help make your shopping experience with Vizoray simple, clear, and transparent.
Where is Vizoray located?
Vizoray operates from the United Kingdom. Our business address is:
87 Elsdon Terrace, North Shields, NE29 7AS, United Kingdom
Do you offer free shipping?
Yes. We offer free standard shipping on all orders within the United Kingdom.
How long does delivery take?
Orders are generally processed within 1–2 business days (Monday to Friday).
Once your order has been processed, delivery usually takes 4–9 business days.
Total estimated delivery time: 5–11 business days (Monday to Friday).
Will I receive an order confirmation email?
Yes. Once your order has been placed successfully, you will receive a confirmation email containing your order details.
Do you provide order tracking?
Yes. After your order has been shipped, we will send you an email with your tracking number.
Tracking information is generally available within 24–48 hours after shipment.
What is Vizoray’s Return Policy?
Detailed information about returns, eligibility requirements, and applicable timelines can be found in our Return & Refund Policy on the website. The policy explains how to request a return and the conditions that apply.
How can I request a return?
To request a return, please contact us at support@vizoray.com.
Please include your order number and the reason for your return request.
Are there any items that cannot be returned?
Certain items identified as final sale may not be eligible for return.
If any specific product has return restrictions, the applicable information will be clearly stated in the product description before purchase.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at support@vizoray.com.
Company Information
Company Name: BNECOMIFY LTD
Company Registered Address: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom
Company Number: 16804785
Business Information
Trade name: Vizoray
Business Address: 87 Elsdon Terrace, North Shields, NE29 7AS, United Kingdom
Email: support@vizoray.com
Phone: +44 7450 622488
Support Hours: Monday–Friday: 09:00 – 17:00 (GMT) | Saturday & Sunday: Closed