Privacy policy

Last Updated: September 12, 2026

At Vizoray ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Name
Billing and shipping address
Email address
Telephone number
Payment information (processed securely through our payment providers; we do not store your full payment card details)
Order history
Device information, browser type, IP address, and operating system
Website usage information collected through cookies and similar technologies

How We Use Your Information

We use your information to:

Process and fulfil your orders
Provide customer support
Send order confirmations and shipping updates
Prevent fraud and maintain website security
Improve our website, products, and services
Comply with legal obligations
Send marketing communications where you have chosen to receive them

Payment Processing

Payments are processed securely by trusted third-party payment providers. We do not have access to or store your complete payment card details.

Cookies

Our website uses cookies and similar technologies to:

Keep your shopping cart active
Remember your preferences
Improve website performance
Analyse website traffic
Support marketing and advertising activities

You can manage or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

Sharing Your Information

We may share your information only when necessary with trusted service providers, including:

Payment processors
Shipping and delivery partners
Website hosting and ecommerce platform providers
Analytics and marketing service providers
Legal or regulatory authorities where required by law

We do not sell your personal information to third parties.

Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Although we take reasonable measures to protect your data, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Restrict or object to certain processing activities
Withdraw consent where processing is based on consent
Request a copy of your personal information in a portable format

To exercise your rights, please contact us using the details below.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at support@vizoray.com.

Business Information

Trade name: Vizoray

Business Address: 87 Elsdon Terrace, North Shields, NE29 7AS, United Kingdom

Email: support@vizoray.com

Phone: +44 7450 622488

Support Hours: Monday–Friday: 09:00 – 17:00 (GMT) | Saturday & Sunday: Closed

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