Shipping policy

Thank you for shopping with Vizoray. Below you will find important information regarding our shipping and delivery process.

Delivery Areas

We currently deliver across the United Kingdom.

Shipping Costs

We offer free standard shipping on all orders with no minimum purchase required.

Order Processing Times

Order Cut-Off Time: 6:00 PM Greenwich Mean Time (London)
Handling Time: 1–2 business days (Monday to Friday)
Transit Time: 4–9 business days (Monday to Friday)
Estimated Delivery Time: 5–11 business days

Orders placed before the daily cut-off time are usually processed the same business day.

Shipping Carriers

We work with trusted shipping partners including Royal Mail, Evri, and DHL to ensure reliable delivery services throughout the United Kingdom.

Delivery Delays

Please note that delivery times are estimates and may occasionally be affected by public holidays, weather conditions, customs procedures, or carrier delays beyond our control.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Business Information

Trade name: Vizoray

Business Address: 87 Elsdon Terrace, North Shields, NE29 7AS, United Kingdom

Email: support@vizoray.com

Phone: +44 7450 622488

Support Hours: Monday–Friday: 09:00 – 17:00 (GMT) | Saturday & Sunday: Closed

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